Brian Mintun

(916) 446-7097                                                                                                                                  1212 ½ E St.

 

 

OBJECTIVE:

                        To secure a position in the technical support/customer service field commensurate with my 

                        experience and expertise.

 

EDUCATION:

            MTI College of Business and Technology, Sacramento, CA

Pursuing AAS Cisco Network Associate, A+, MCSE and CCNA Certification

GPA: 4.0

 

ACHIEVEMENTS:

§         Trained new employees on both computer and database procedures in a call center environment

§         9 years of direct customer contact, dealing with varied issues from technical problems to difficult 

      customer relation’s issues

§         Worked with end users over the phone to efficiently resolve both software and hardware problems, 

      setting up service for

      hardware failures, and resolving software issues

§         Setup and maintenance of a LAN (with a router in Windows/Mac environment) for a small business

 

Qualifications:

§         As a Technical Service Specialist, maintained a very low customer call back occurrence, exemplifying 

      commitment to first call resolution

§         As a Customer Support Rep, retained well below average call times and excellent marks on all reviews

§         Excellent interpersonal skills

 

SKILLS:          

§         Extensive knowledge of all Microsoft Office applications (Version 97 and 2000)

§         Troubleshoot and repair systems, hardware/software configuration, and applications

§         Comprehensive knowledge of Mac OS, Win 95, 98 and 2000 (networked together as well)

§         Working knowledge of LANs—setup, maintenance, and equipment

§         HTML hand coding

§         40 WPM

           

EMPLOYMENT:

Apple Computer, Inc. Technical Support Specialist                                  1999-2000 Temporary

Responded to customer’s immediate needs, while keeping the conversation focused and rewarding for both Apple 

and the customer

 

Pacific Gas and Electric Co. Customer Service Rep                                   1991-1999

Fielded a range of customer inquiries. Developed excellent customer service skills, including the ability to resolve 

conflict and explain technical issues in an efficient manner.  Among other honors was selection as Energy Restructuring

Specialist

 

Ipso Facto Content Editor/Writer                                                               1990-1991

Supervised group of writers, developed ideas and formulated recurring columns.  Wrote fiction column, designed and

 rendered layouts for several covers, and participated in determining the overall style of the magazine

 

California Conservation Corp. Crew Leader                                               1990-1991

Worked with environmentally minded young people and was responsible for the maintenance and restoration of 

the Klamath River Basin.  Demonstrated ability to work well in a group setting with people from diverse backgrounds